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Frequently Asked Questions

You may send us a message on Instagram or Facebook, text/ call/ viber us at 09175379388, or visit our website https://heartsandbellscakes.com. We're also available on Grab.

For regular pastries, we accept orders 2 days before your pickup date with a 2PM cutoff. Orders received beyond 2PM will be taken care of the next day.

Customized cakes need 2 days to 2 weeks before your chosen day of delivery depending on the design of the cake.


We accept bank transfers and debit/credit card via our website. We accept cash payment at our stores. However, we don't accept COD (Cash On Delivery) payments as all our cakes are made to order.

For advance or reserved orders, full payment must be made at least 2 weeks before your preferred pickup or delivery date.


Orders are considered final and non-refundable once we’ve confirmed your payment. For change of pickup or delivery date, please let us know at least one week in advance. We do not entertain last minute changes to maintain the best quality in all products and provide our best service to all customers.


Please email us at orders@heartsandbellscakes.com or you may also text/ call/ viber us at 09175379388. We’re happy to help if you have any questions or need assistance with your order!


Our customers always rave about our Caramel Cake, Midnight Mocha Cake, and Sunrise Mango Cake!

Our everyday cake and floral designs are made as is. Don’t worry, we have a variety you can choose from, so there is definitely something for everyone!

We only put dedication on rectangular cakes as there is no space on our round cakes. We also have free dedication plates and gold acrylic greeting toppers (for an additional fee) as another option.


We offer a red stick candle for free. We also have gold stick candles (i.e. Php 99 per box of 6 pcs) as another option. Please make sure to request this from our team at least 24 hours in advance.


You can choose between our moist chocolate and delicious classic red velvet. Yum!


All measurements are in inches, and stated in diameter x height. For example, 8" x 5" refers to 8 inches in diameter and 5 inches in height. The measurement does not include the height of the toppers (i.e. 3D decor or berry toppings).


We recommend storing your cakes in the refrigerator. Hearts & Bells cakes are best consumed within 2-3 days.


Cakes with 3 layers or less are for pickup only and you may book your own courier (Grab, Happymove, and Lalamove). Please make sure to advise our shop with your booking details so that we know which driver is picking up on your behalf.

We deliver custom cakes with 4 layers and above. We have our own in-house delivery team but you may also book your own courier. We make sure your cake is transferred to the courier in the best condition. Once the cake has been transferred and is on its way to you, it becomes your responsibility and we are no longer liable for any damage.


Yes, you can pick up your order at any of our stores with no additional charge:

• SM North Edsa           • SM Mall of Asia

• SM Megamall              • SM Southmall

• SM Fairview                • SM Dasmariñas

• SM Marilao                  • Manila Branch

• SM Marikina                • SM Bicutan

We're also available in The Sundry Food Hall at these locations: Makati, Caloocan, Commonwealth, Malate, Pasig, and Parañaque


One-layer Cakes                   

11:00 AM to 7:00 PM

Two- and Three-layer Cakes    

strictly 10:00 AM only

Customized Cakes                 

11:00 AM to 7:00 PM


Our cakes are very delicate. If you wish to book a courier, we recommend booking an air-conditioned car, and to advise the driver to handle the cake with care. Unfortunately, we will not be able to provide any remedy if the cake is damaged by a third-party courier


Unfortunately, due to constraints in manpower, we cannot book a courier on your behalf or accommodate curbside pickup.