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Frequently Asked Questions

Right here on the website! Just click on shop, and our online ordering system will guide you the rest of the way. We promise, it’s easy peasy and it’ll take five to ten minutes!

Unfortunately, it could mean one of two things: (1) We are fully booked for that day, or (2) There is insufficient lead time for your order. Please take note of our lead times:

  • For pick-up or delivery on Tuesday to Sunday: Payment must be made before 11 AM the day before.
  • For pick-up or delivery on Monday: Payment must be made before 11 AM on Saturday (2 days before).

All measurements are in inches, and stated in diameter x height for round cakes, or width x length x height for rectangular cakes. For example, 8” x 5” refers to 8 inches in diameter and 5 inches in height. On the other hand, 8” x 12” x 3” means 8 inches in width, 12 inches in length, and 3 inches in height.

For two- and three-tiered round cakes, we measure by diameter first tier, diameter second tier, diameter third tier x height. For instance, 14”, 10”, 6” x 6” refers to 14 inches in diameter and 6” in height (first tier), 10 inches in diameter and 6 inches in height (second tier), and 6 inches in diameter and 6 inches in height (third tier).

The best way to visualize this is to whip out a ruler and measure it out, or look at the reference sheet that we have here. Note that for our fresh berries cakes, these measurements do not include the height of the berries, only the size of the cake.

Yes you can! Just click on the option while ordering and write your message. Except for our Full Bloom chocolate and caramel cakes, as well as our fresh berries series (because these are fully covered with flowers or berries), all other cakes can have dedications piped on them. Alternatively, you can have a free dedication plate (made of photo paper and can be placed on top) instead for all of our cakes. Again, just choose this option if this is what you prefer.

Yes, just click on the option to get a complimentary candle.

No, all designs of our cakes are made as is. There are a variety to choose from, so there is definitely something for everyone! Please note that since these are all handmade, they might not be 100% identical to the pictures - but rest assured, they are still going to be gorgeous.

We have a few payment options available:

  • 1. PayPal - You can use your Visa, Mastercard, or AMEX card to make your purchase. No spending limit.
  • 2. BDO Online Bank - You can use your BDO Online Bank via Dragonpay to make payments. Only available for orders not more than Php 10,000.00. Please see details guide HERE.
  • 3. GCash - You can also make your payment through GCash. Only available for orders not more than Php 10,000.00.

We have five kiosks across Metro Manila where you can pick up your order from 11am until the mall closes. These are located in:

  • 1. SM Megamall
  • 2. SM North EDSA
  • 3. SM Mall of Asia
  • 4. SM Southmall
  • 5. Lucky Chinatown Mall
     

*We do not allow pick ups of two-tiered and three-tiered cakes because of lack of chiller space in the malls. Please opt for the delivery option when ordering.

Our cakes are very delicate. If you wish to book a courier, we recommend booking an air-conditioned car, and to advise the driver to handle the cake with care. Unfortunately, we will not be able to provide any remedy if the cake is damaged by a third-party courier.

Unfortunately, due to constraints in manpower, we cannot book a courier on your behalf. We also do not accommodate curbside pickups - please go to our kiosks to pick up your cake.

You sure can! We charge 100 pesos per kilometer from our commissary. We use our own private, air-conditioned vans to make sure that your cakes arrive in tip-top shape! Please note that we DO NOT guarantee exact delivery times. Please input the time you would like to request, and we will do our very best to meet it, but we can only promise to deliver your cake from a 9AM TO 6PM WINDOW on your delivery date. If you need it at a particular time, it would be best to pick up your cake from our kiosks.

Once payment is made, the sale is considered final and non-refundable.

We recommend that you place your cakes in the refrigerator. These are best consumed within 2-3 days.